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Questions about an order, a template or setting things up in Notion — every message is read and answered by a person, not a bot. Many answers are already in the FAQ.
Order problems
Include your order number
It starts with # and is shown on your order confirmation page and in your account. With it we can resend links or refund quickly.
Custom Notion setup Coming soon
Want a template adapted to your team? Leave a note in the form with topic “Custom setup” and we'll write when it opens.
Before you write
Quick answers
I paid but didn’t get the email. What now?
Check your spam folder first. If it’s not there, email hi@aikits.org from the address on your order and we’ll resend it. Signed in with that email? Your templates are in your library too.
How do I duplicate a template into my workspace?
Open the link, click Duplicate in the top-right corner of the Notion page, and pick your workspace.
What is your refund policy?
14 days, full refund to your card via Stripe. Email hi@aikits.org from the address on your order.
Do I need a paid Notion plan?
No — all templates work on Notion’s free plan.